REFUND & CANCELLATION POLICY for Pica Rock Partners

Pica Rock Partners - finance@picarock.lat

All plans are stackable fixed-fee B2B Consulting modules, billed weekly in advance. Service delivered weekly.

Minimum term per module: 4 weeks (Plans 01 and 02) and 12 weeks (Plan 03). After its minimum term, any module can be cancelled anytime with 7-day written notice to finance@picarock.lat before the next billing date. Cancelling a module also ends the modules that require it. A base module cannot be cancelled while a module that requires it is still within its minimum term (for example, Plan 01 stays active while Plan 03 is within its 12 weeks).

Growth Diagnostic: delivered in week 1 of Plan 01. It is not sold or refunded separately.

Weekly fees are non-refundable once the service week has started. Fees paid in advance for a service week that has not started are refunded on request.

Missed deliverables: if a deliverable is not delivered in a service week, we reschedule it within 7 days or credit that week's fee.

Live Strategy Calls: a booked call is billed on your next weekly invoice. You can reschedule free of charge with at least 24 hours' notice, or cancel at any time before the call starts (by Slack or email). If a booked call does not take place for any reason – including a cancellation or no-show on your side – it is not charged; if you already paid for it, you choose either a rescheduled call within 7 days or a full refund of that call. Calls are held in English or Spanish at the same price.

Billing questions and disputes: please contact finance@picarock.lat before opening any payment dispute. We reply within 2 business days.

To cancel: email finance@picarock.lat with subject "Cancellation - [Company Name]".